Last updated: 14 November 2026
This policy has two parts: Part A covers this website sn-cockpit.com, Part B covers the SN Cockpit browser extension.
1. Controller
Moch.IT GmbH, Ingeborg-Drewitz-Gang 8, 30177 Hannover, Germany
Managing Director: Michael Moch · Hannover Local Court HRB 223072
Email: support@sn-cockpit.com
Part A – Website sn-cockpit.com
A1. Hosting and server log files
This website is hosted by STRATO GmbH, Otto-Ostrowski-Straße 7, 10249 Berlin, Germany. When you visit, the server processes technically necessary data: IP address, date and time, requested page, referrer, browser and operating system. This serves the secure and stable provision of the website (Art. 6 (1)(f) GDPR). A data processing agreement under Art. 28 GDPR is in place with STRATO. For log retention and further details, see STRATO’s privacy policy: strato.de/datenschutz.
A2. No cookies, no tracking
This website sets no cookies for visitors and uses no web analytics, tracking pixels or advertising. Fonts are served from our own server, not from Google or other third parties. WordPress only sets technically necessary cookies when logging in to the admin area (§ 25 (2) no. 2 TDDDG).
A3. External links
Links to the Chrome Web Store (Google), Microsoft Edge Add-ons and appointment booking on michael-moch-consulting.com lead to other providers. Data is only transferred to them when you click such a link; their privacy policies apply.
A4. Contact by email
If you email us, we process your details to handle your request (Art. 6 (1)(b) or (f) GDPR) and delete them once they are no longer needed and no statutory retention obligations apply.
Part B – SN Cockpit browser extension
B1. Principle
SN Cockpit is a browser extension for Chrome and Edge that makes working in ServiceNow easier. It contains no telemetry, no tracking and no ads. The free version needs no account. Moch.IT GmbH does not receive any content from your ServiceNow instances.
B2. Stored locally in your browser
Settings, custom commands, snippets, your instance list, favourites, background script history and licence status are stored with the browser’s storage API (chrome.storage). If browser sync is on, your browser vendor may sync part of these settings between your devices. Moch.IT GmbH has no access to this.
B3. Your ServiceNow instance
The extension runs only on pages under *.service-now.com. It reads the open page and sends requests (REST API, background scripts) only to your own ServiceNow instance, using your existing session and permissions. This data never leaves the connection between your browser and your instance.
B4. Licence check (Pro only)
When you enter a Pro licence key, the extension sends the key and a device name to Lemon Squeezy (Lemon Squeezy, LLC, USA) to activate it and re-check it about every three days. Lemon Squeezy is the merchant of record and processes order and payment data under its own policy: lemonsqueezy.com/privacy. Legal basis: performance of contract (Art. 6 (1)(b) GDPR). The 14-day trial sends nothing.
B5. AI features (optional)
AI features are off by default. If you enable them, you provide your own endpoint and key (e.g. your Azure OpenAI). Only when you trigger an AI action is the relevant script or text sent directly to that endpoint, under your AI provider’s terms. Organisations can disable this by policy.
B6. Chrome Web Store and Edge Add-ons
The privacy policies of Google and Microsoft apply to installation. We only receive anonymous, aggregated statistics (e.g. number of installations).
2. Sharing
We do not sell data or share it with third parties except as described in A1, B4 and B5. Data is not used for advertising, profiling or credit checks.
3. Retention
Local extension data is kept until you delete it in the settings or remove the extension. You can deactivate a licence in the settings.
4. Your rights
Under Art. 15–21 GDPR you have the right of access, rectification, erasure, restriction, data portability and objection. Contact support@sn-cockpit.com. You may also lodge a complaint with a supervisory authority, e.g. the State Commissioner for Data Protection of Lower Saxony.
SN Cockpit is not affiliated with ServiceNow, Inc. ServiceNow is a registered trademark of ServiceNow, Inc.
In case of doubt, the German version applies.